Support to start a call center in Japan | Osaka, Kyoto, Kobe, Fukuoka

support to start a callcenter in japan

We will assist you in opening a new call center in Japan for your company.

It would be quite difficult to build a call center on your own without experience in building a call center in Japan. And when you open a call center, you may have the following questions:

  • In which city in Japan should we open a call center?

  • What conditions should a call center building meet?

  • How much space do we need for our call center?

  • How should I manage the entry and exit of the call center?

  • What kind of equipment do we need to have? Which manufacturer’s equipment is recommended?

  • What are the functions required for CTI (Computer System for Calling) and CRM (Customer Relationship Management) systems, and which products are suitable for us?

  • How much phone line do we need? How should we install a PBX?

  • What do we need to respond to customer emails and chats?

  • How should we hire and train call center operators? How should we set standards for call center response quality?

  • How should we approach the protection of personal information?

In addition, what you are most concerned about is:

  • Can we minimize the cost of opening and operating a call center?

● Call center opening partner in Japan

If you choose a consulting company as your partner to open a call center, you may have to pay a high price for them. Also, if you choose a system / IT vendor as your partner, they will suggest introducing their product.

Therefore, we recommend that you select a call center operating company such as our company as a partner for opening your call center.

We do not intend to make a big profit in the consulting business if we can participate in the operation of the call center after your call center opens, and we do not propose a specific system.

And, call center operating companies have accumulated call center know-how.

● Our strengths

We are expanding our call center business while taking advantage of the following strengths.

  • Management base and stability as a subsidiary of Kansai Electric Power Co., Inc.

  • Connections with various industries within the Kansai Electric Power Group

  • Connections with many local governments

  • Accumulation of abundant call center opening and operation know-how (established in 2003)

We will support everything necessary for starting a call center, such as real estate selection, security construction, center equipment selection, operator recruitment and training.

● Call center size and industry

In principle, there are no restrictions on the size or industry of the call center in our business.

[Call center scale]

Large scale (1000 seats or more), medium scale (about 100 seats), small scale (about 10 seats), etc.

[Industry]

  • Finance (banks, securities companies, life insurance, non-life insurance, credit)

  • Energy (electricity / gas), electrical security, water supply

  • Information communication (optical fiber internet, mobile smartphone)

  • Real estate, hotels, tourism, railroad

  • Medical care (hospital / clinic)

  • IT, systems, software

  • Manufacturers (home appliances, etc.), hardware

  • Security security, housekeeping agency

  • mail order

We can handle many industries, even if they are not listed above.

[Location]

We have a wealth of experience in opening, renewing, and operating call centers in Osaka, Kobe, Himeji, Kyoto, Nara, Wakayama, Fukuoka, etc. in Japan. Also, please contact us for support in Tokyo, Yokohama, Nagoya, Hiroshima, etc.

In addition, we may also conduct surveys on locations in other areas (local cities, etc.).

[Other]

We can also provide our marketing research and consulting services when formulating your business strategy and marketing strategy.

If you are considering starting or renewing a call center in Japan, please contact us for safety, security and reasonable price.